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OSS Services
Intec Telecom Systems provides a full range of
information management services, freeing communication providers to focus
on revenue generation and customer care.
As your business expands and customer expectations increase, Intec Telecom
Systems can provide the economical billing and information management
solutions you are looking for. With extensive billing experience and
secure, state-of-the-art computing facilities, we can offer cost-effective
services that keep your staffing and technology investment to a minimum
while assuring receipt of the revenue you have earned.
From our US Data Center, we offer a full line of
Operations Support Services, from hosting of applications through to
customer bill creation. These are ideally suited to any company not yet
ready to invest in a complete in-house operation, or an existing service
provider that has outgrown its existing system. Our services include:
- Application software hosting
- Database hosting
- System administration
- Retail billing
- Billing fulfillment
- Inter-carrier billing (CABS)
Application
software hosting
Intec Telecom Systems will provide a complete ASP-based customer care and
billing application package for you. All you need to supply are the client
PCs, an Internet connection to our site, and the operators to input your
data. There is no need to worry about choosing and installing a billing
system, or if the server you purchase will handle your anticipated growth,
or whether you have the staff skills to maintain a complex technical
environment. We take care of everything - seamlessly.
Database hosting
The secure management of a complex database, such as that in a customer
care and billing system, requires an expert, full-time administrator with
extensive training in database systems and application software
maintenance. Intec Telecom Systems has a team of experienced database
administration professionals that will free your valuable staff to provide
services to your customers and your business.
System administration
An Intec Telecom Systems professional team can provide all system
administration functions, including backup and disaster recovery. Your
data is protected from destruction by natural or electronic disasters
because we maintain duplicate data sites in separate offices.
Retail billing service
Intec Telecom Systems offers the expertise and the facilities to process,
calculate and print your subscriber bills. As our client, you take an
active role throughout the process. At each step, we send you editing and
balancing reports so you can check the data for accuracy, and we supply
you with an electronic copy of the final bills for your approval.
Beginning with the call data from your switch, we provide the following
services:
- Message conversion. This process
converts multiple types of call records (CDR, AMA switch data) into
industry-standard Exchange Message Interface (EMI) format so that the
calls can be rated in accordance with each customer's rating plan.
- Rating. This stage determines the
initial cost of each call, taking into account the call's origin and
termination (where and when), whether it was an interlata or intralata
call, and numerous other variables.
- Toll processing. Our process now
uses the rated call records to analyze and apply subscriber calling plan
discounts, volume discounts, or re-rate plans to subscriber charges.
- Bill calculation. Once the final
charges have been determined, we calculate the service charges and
combine those with the toll charges and applicable taxes for billing
totals. Then we send electronic copies of the bills to you for approval.
Billing
fulfillment
Once you have approved the reports, we can produce the bills in their
final format, print them and mail them to your customers. Or we can
provide them in electronic format for final processing by another billing
fulfillment company.
Inter-carrier billing service
Our CABS experts use Intec Telecom Systems' advanced InterconnecT CABS
software to process carrier access data for clients. Our CABS service
includes two types of bills:
- Switched bills, which bill minutes of
use for calls that go through your switch
- Facility bills for special circuits
In addition to printing and mailing your
bills, we can provide you with several types of reports. These include:
- Aged trial balance reports
- Transaction reports that supply data for
your accounting department
- Monthly reports of billed minutes,
messages, and revenue
- Special reports customized to your
requirements
- Trending reports of minutes or revenue
on request
Initially, we work closely with you to set
up your database. You provide us with necessary information such as the
states where you operate (our bills are issued on a state-by-state basis),
your wire centers, your rates, the routes of your traffic, etc.
Once your account is set up, the rest of the process falls into an
efficient routine. Each month, via transmission, tape or electronic media,
you send us your EMI data for switched billing, payments, rate changes and
facility changes. We process the data for you and calculate the bills.
After verification for accuracy, we can print the bills and mail them, or
ship them to you for mailing.
Since we are experts in both Carrier Access Billing and our Carrier Access
Billing Solution, InterconnecT CABS CG, you receive a fast, secure,
accurate and cost-effective service for minimum outlay.
We have several product
brochures and information sheets available for immediate download.
Click here to
access our Download Center.
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